We care about residents
- Our care homes were the first in Britain to be awarded the Customer First Standard
- 97% would recommend our service to others*
- 100% of staff surveyed this year indicated that they believed that we are committed to improving the wellbeing and lives of our residents.
*Independent satisfaction survey conducted by Laing & Buisson.
We aim for BETTER not bigger
- As a family owned and run business, we continually reinvested profits to ensure our two beautiful homes are well maintained and equipped with the latest technology to assist our residents
- Our focus is on providing the best care from two very well run homes, a focus that can sometimes be sadly lacking in homes owned by larger groups.
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We provide professional care
- 80% of our staff have National Vocational Qualifications. This exceeds the regulatory standard of 50% set by the Care Quality Commission (CQC)
- We have an experienced and professional Board of Directors consisting of two Occupational Therapists, a GP, an ex-Director of Social Services and a teacher
- Our latest inspections from the Care Quality Commission (CQC) evidenced excellent standards in all areas reviewed in both homes.
We're transparent and fair
- Our room rates are clearly publicised and apply to all residents
- 93% of our residents are privately funded
- We do not believe in privately funded residents fees subsidising local authority placements and therefore we only accept local Authority placements if they meet the published room rate.
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We encourage and support staff development
We support communities
- On average 5.5% of our profits are given to charities which are close to our residents' and staffs' hearts
- Wherever possible we use local suppliers and tradesmen and women
- We have strong partnerships with all who provide services to our homes and our residents.
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